Quality Makes the Difference: Accessibility and Service Quality are Keys to Onsite Care
Health cost trends continue to skyrocket at a national rate due to chronic disease. Failure to conduct health screenings and delaying to seek help for minor health issues can escalate to serious conditions resulting in expensive health claims. When quality care is easily accessible, however, health costs can rapidly decrease.
Early detection, prompt treatment, and consistent follow-ups are key components of the onsite healthcare model. By supplying onsite or nearby medical care for employees, employers are mitigating risks and cutting costs, all while increasing employee benefits. In addition to a healthier bottom line, this translates to improved productivity and fewer sick days with less time away for physician appointments.
The Crowne Consulting Group and its partner, CareHere LLC, have created a cost-saving model for self-funded employers, extending benefits of free office visits, screenings, and increased physician face-time. When considering onsite care, it’s important to ask the right questions to ensure your operators are able to meet and exceed your needs for lowering health costs while enhancing care.
1) Will the employees have easy access to the health center? In addition to building the center at the worksite or a nearby location, availability is essential. The CareHere-Crowne model allows employees to simply call a toll-free number or go on-line to schedule an appointment. Patients are typically in front of a doctor before the end of the workday.
2) Will the employees be able to fill prescriptions via the health center? Through CareHere, employers pay wholesale costs for prescription drugs, which have helped employers save millions of dollars. Importantly, patients appreciate that they can conveniently walk away from the appointment with a free or low-priced prescription in about an hour.
3) Will the range of services meet the employee’s medical needs?
Without having to leave the worksite, employees may seek treatment for acute conditions such as a cold or infection, in addition to chronic conditions such as high blood pressure or diabetes. The full list of services typically includes primary and family care, occupational services, workers’ compensation matters, x-rays, pharmacy, disease management, and wellness services.
4) Will there be incentives for employees to utilize the center? Visits to the health centers are voluntary, but incentives for employees to use them include zero co-pays and no deductibles. CareHere and Crowne Consulting Group also take a client-centric approach to boost success. Among the list of perks are a grand opening to announce and promote awareness for the new center, reward-based programs with prizes to increase utilization, and employee incentives tied to wellness programs and health risk assessments for identifying risks early and controlling costs.
When considering the launch of any healthcare service, experience is most important. Crowne Consulting Group’s team has expertise in serving public sector employers such as school boards, city and county government, as well as private organizations. Crowne’s team strategically collaborates with CareHere LLC to help employers hire medical staff and operate health centers. CareHere operates more than 100 health centers nationwide, specializing in providing onsite healthcare through employers by making healthcare easier, better and more affordable.
CROWNE CONSULTING GROUP PRESENTS AT THE ANNUAL CONFERENCE FOR FLORIDA
CITY & COUNTY MANAGERS ASSOCIATION
Government leaders gather for
education and information pertaining to onsite healthcare.
May 29, 2013 (Ocoee, Fla.) – Crowne Consulting Group, Inc., an employee benefits consulting firm specializing in onsite employee health and wellness centers in Florida, announces that its team presented a case study for the Florida City and County Management Association (FCCMA) annual conference last week at the Orlando Hilton.
. FCCMA is a professional organization of practicing public administrators from throughout Florida local governments. The association focusses on providing education, support, information, and regulation to its members.
. The 2013 conference theme was “Loving Your Community – Building Attachment to Florida’s Cities, Towns and Counties.” Crowne Consulting Group, which was a Diamond Sponsor for the event, offered a one-hour presentation with financial analysis and human resources planning for employers interested in the dynamics of onsite healthcare.
. Crowne’s session, titled “Onsite Health Centers: Real Results from a Five-Year Case Study,” outlined the successes of the onsite health center at the City of Ocoee. Since implementing onsite care for its more than 740 employees, retirees and dependents in 2008, the City of Ocoee reversed its trend of rising healthcare expenditures and avoided over $4 million in costs. Last year, an impressive 92 percent of eligible employees visited the center at least once. Also, medical costs of its workers’ compensation program has decreased over 50 percent annually during a four-year span.
. “In addition to creating a healthier workforce, the onsite healthcare model is helping self-funded employers of all sizes to save millions of dollars,” said Ray Tomlinson, President of Crowne Consulting Group, who presented alongside Jim Carnicella, Crowne’s Client Account Manager and the former HR Director for the City of Ocoee.
. Crowne Consulting Group collaborates with Tennessee-based CareHere LLC to operate more than 25 centers in Florida. Nationally, CareHere operates over 120 centers. Onsite health and wellness centers service employees, dependents and retirees. Services typically include primary care, occupational services, pharmacy, disease management, and wellness services along with the benefits of zero copays, free screenings and increased physician face-time for employees.
For a copy of this case study or to learn more about the benefits of onsite healthcare, contact Ray Tomlinson at firstname.lastname@example.org.
GOVERNMENT LEADERS ACROSS CENTRAL FLORIDA GATHER FOR CROWNE’S SUMMIT ON INNOVATIONS FOR ONSITE HEALTHCARE
Cities and school districts met with Crowne Consulting Group for a Summit on Jan. 15 to assess the growing number of employee health and wellness centers.
Jan. 23, 2013 (Ocoee, Fla.) – Central Florida has become a hub of innovation in employee healthcare. Since 2008, onsite employee health and wellness centers have been popping up across Florida and pushing down employer healthcare costs.
Last Tuesday, government representatives met to discuss the benefits they’ve reaped from implementing onsite care centers. They also formed strategies to enhance care by sharing healthcare center access with neighboring municipalities.
Attendees of the 1st Annual Crowne Summit included, the School District of Lake County, City of DeLand, City of Kissimmee, City of Leesburg, City of Lake Mary, City of Mount Dora, City of Ocala, City of Ocoee, City of Oviedo, and City of Sanford. All entities are working with Crowne Consulting Group and CareHere to manage onsite employee health and wellness centers.
Crowne Consulting Group, Inc., an employee benefits consulting firm, is co-administrators of more than 25 health centers throughout Florida, helping Tennessee-based partners CareHere, LLC surpass a milestone of 100 centers nationwide.
Onsite health and wellness centers help employers cut health costs through onsite medical care and wellness programs. Health center services typically include primary care, occupational services, pharmacy, disease management, x-rays, and wellness services along with the employee benefits of zero copays, free screenings, free generic prescriptions, and increased physician face-time.
All centers are staffed by a physician and other supporting medical staff. In addition to providing primary care, chronic disease management and medication, the centers also focus on providing health risk assessments (HRAs), which is a short health examination with blood draw to assess a patient’s risk for diseases and conditions.
Mitigating risks early and keeping employees healthy have prompted positive financial results, including: 10 percent reductions in plan costs, 15 percent decreases in prescription costs, drastic reductions in sick time, and millions of taxpayer dollars saved.
“We’ve saved over $3M since opening our health center,” said Robert Frank, City Manager for Ocoee, which is approaching its five-year anniversary for onsite care for its 350 employees.
Jerry Boop, Finance Director for the City of Oviedo, spoke of similar results. “Crowne has left their footprint on our organization. The City’s healthcare costs are down significantly and are currently trending around 3 percent. We all know that’s a huge accomplishment.”
And they’re not alone. The City of Ocala’s team thanked Crowne for helping them to improve efficiency in a tough economy. The center is one of “our crown jewels,” according to Catherine Cameron, Assistant City Manager. The City saved enough money to go from fully-insured in 2009 to being self-insured within a year of opening its doors.
“Prior to opening the clinics, our premium increases were trending around 10 percent annually. Since we put in the clinics, we’ve been able to keep that down consistently to just 2 percent,” said Jared Sorensen, Director of Human Resources and Risk Management for Ocala.
“We also utilized CareHere’s wellness program last year and tied an incentive program to our premiums so that those completing HRAs and following up with doctor care benefited from lesser premiums. This has provided great success in identifying risks and controlling costs.”
Mark Hayward, Human Resources Director for the City of DeLand, says they’ve seen a $145,000 drop in combined workers’ compensation and medical costs since opening in November of 2010. DeLand also struck a deal with the local hospital to allow employees easier access to specialized medical care.
Collaboration was a running theme at the summit, as most entities remarked that they were open to discussing the idea of access sharing, which would allow their employees an opportunity to visit nearby CareHere health centers operating under neighboring counties and cities.
A partnership example is the City of Ocoee sharing with the City of Apopka to extend the convenience of easy access for employees living in different areas. The Cities of Mount Dora and Leesburg also have an access-sharing agreement for their onsite health centers.
In addition to multi-entity sharing, some have gone the route of opening more than one location, such is the case with Lake Schools, which is in the process of opening their third onsite health center this year for its more than 5,000 employees, dependents, and retirees.
“The centers have been a great success and employees are asking for more locations. Plus, we didn’t have to raise healthcare premiums on our employees this year,” said Carol MacLeod, Chief Financial Officer for Lake Schools, which began working with Crowne and CareHere in 2011.
Attendees of the summit took notes while listening to these exciting results. The Cities of Lake Mary and Sanford, who just launched onsite centers within the past few months, hope for similar results, while the City of Kissimmee is counting the days until their first center opens in April.
“These employers deserve a round of applause for implementing solutions that actually lower health costs while enhancing employee care,” added Dan Ross, president of Med-Vision LLC and Med-View LLC, which provides healthcare data analytics and benefits consulting for Crowne.
Prior to posing for a team photo and pictures with smiling clients and vendors, Ray Tomlinson, president of Crowne Consulting Group gave the following statement: “We are thrilled to hear so much positive feedback from clients who are decreasing healthcare costs and improving quality of care for their employees. The fact that more centers are opening soon means that Florida is on the leading edge of employer-driven healthcare reform. Additionally, this idea of clients sharing access in neighboring areas could extend greater convenience for employees while increasing access to affordable care.”
About Crowne Consulting Group, Inc:Crowne Consulting Group, Inc., founded in 1986, consults and provides administrative oversight services for onsite health and wellness centers to employers and is a related company with The Crowne Group, an employee benefits consulting firm, specializing in employer solutions and personal lines of insurance. Crowne’s experts have a cumulative 100 years of experience in serving public sector employers such as school boards, city and county government, as well as private organizations. The firm’s mission is to bring innovative solutions that meet the fiscal responsibility of employers and maximizes investments. Solutions for consumer-driven plans include health reimbursement arrangements, self-funded plans, onsite health and wellness centers, as well as risk management and human resources consulting.
Call 407-654-5414 to learn more about corporations, school districts, and government agencies implementing on-site health and wellness centers for their employees.
CENTRAL FLORIDA — In an effort to save taxpayer money, mayors and council members across central Florida are asking to start their own health care clinics.
CareHere is a company that’s helped local cities, counties and school districts open their own health care centers for employees, retirees and their families.
“The average cost for a regular visit — the difference is about 50 percent less to have it done at our health center here,” said Jim Carnicella of CareHere in Ocoee. In addition to Ocoee, there are CareHere clinics in Sanford, Lake Mary, Apopka and one coming soon in Kissimmee. They are all free to employees of those cities and their families.
“Every service that we have here, all the primary care that you would receive at a regular physician’s office, we do here and it’s free to the employee and their dependents,” Carnicella said.
He said when the clinic opened in 2008, health care costs for Ocoee were projected to skyrocket from $3.5 million to nearly $6 million. Instead, health care costs for the city haven’t increased at all.
“The doctors and the staff get paid an hourly rate to see as many patients as they can,” Carnicella said.
Doctors at CareHere clinics get more time to talk to patients. They’re allotted 20 minutes with each person. Most clinics offer about five minutes with the doctor. Most clinics are paid by insurance companies, but at CareHere clinics doctors, nurses, X-ray technicians and other workers only work for their municipality.
“It’s really brought me back to why I went into medicine — to just focus on patient care and not think about insurance and getting authorizations and doing what I think is right for the patient,” said Ocoee city physician Dr. Roberta Chung.
Municipal CareHere clinics are also one-stop shopping – X-rays, blood work, rehabilitation and a pharmacy are available right in the clinic.
Sept. 12, 2012 (Ocoee, Fla.) – Crowne Consulting Group, Inc. is helping a growing number of organizations lower healthcare costs by enhancing employee benefits and offering onsite health and wellness centers for their employees.
The Crowne Consulting Group collaborates with Tennessee-based CareHere, LLC to operate 24 on-site health centers throughout Florida. To name a few, the City of Leesburg, City of Ocala, City of Ocoee, Lake Schools, St. Johns Schools, and Charlotte County are offering onsite medical care for employees. Add to that the City of Sanford opening earlier this week, and Lake Mary and Longwood projected for fall.
Motivators behind this trend include:
Employees pay no co-pay, which keeps utilization high. Also, generic drugs, primary care, x-rays, screenings, disease management, and wellness services are all free.
Worksite-based care makes visiting the doctor more convenient for employees who typically neglect
basic care or delay treatment.
Some employers have seen insurance claims drop 15 percent in gross costs within one year of launching on-site care, while other employers have sustained nearly a 4 percent decrease in claims costs during a four-year span.
“It’s a win-win for employers and employees because easier access to preventive care ensures that risks can be uncovered before becoming high-dollar medical claims,” said Ray Tomlinson, president of Crowne Consulting Group, which was recently profiled in Orlando Business Journal and Governing Magazine.
A news segment highlighting how Pasco Schools saved $2 million in the first year of opening its CareHere center is available at https://crowneinc.com/news/.
About Crowne Consulting Group, Inc: Crowne Consulting Group, Inc., founded in 1986, consults and provides administrative oversight services for onsite health and wellness centers to employers and is a related company with The Crowne Group, an employee benefits consulting firm, specializing in employer solutions and personal lines of insurance. Crowne’s experts have a cumulative 100 years of experience in serving public sector employers such as school boards, city and county government, as well as private organizations. The firm’s mission is to bring innovative solutions that meet the fiscal responsibility of employers and maximizes investments. Solutions for consumer-driven plans include health reimbursement arrangements, self-funded plans, onsite health and wellness centers, as well as risk management and human resources consulting.
Florida school district enhances health benefits for 8,000 employees while cutting costs.
April 3, 2012 (Tampa, Fla.) – Rather than passing rising health costs on to employees, Crowne Consulting Group and Med-Vision, LLC helped Pasco County schools discover an innovative approach to cut costs by enhancing healthcare for its more than 8,000 employees.
By coupling onsite health and wellness centers with customized wellness programs to engage employees, Pasco County schools reduced health costs 5 percent last year, saving more than $155,000 per month. The district also flattened its prescription drug costs in 2011, thus defying the average 9.2 percent national rise according to a Segal health plan cost trend survey.
“Med-Vision’s health data analytics and wellness planning in combination with Crowne Consulting Group’s management of our CareHere health centers have been very valuable,” said Mary Tillman, Pasco schools’ director of employee benefits.
For zero deductibles and no costs, employees have free access to primary medical, screenings, lab work, X-rays, EKG, occupational health, wellness programs, disease management, and generic prescriptions.
Crowne Consulting Group assisted Pasco schools in opening three worksite centers in January 2011, and the district is considering adding a fourth later this year. The Crowne Consulting Group is co-administrators of 24 health and wellness centers throughout Florida, helping Tennessee-based partners CareHere, LLC total 100 health centers nationwide.
In addition to operating during hours convenient for employees, the patient-centric medical services allow for 20 minutes with clinic physicians as opposed to the average seven minutes. The operators also ensure patient information is kept confidential, according to HIPAA laws, and administer the district’s workers’ compensation matters and drug testing.
“Crowne Consulting Group and CareHere have been outstanding in setting up and operating our health centers,” said Tillman. “They provided orientations for our employees, and they even offered a prize drawing incentive to encourage utilization.”
Despite being able to access care through their current health plan, nearly half of the employee population visited the worksite centers within the first year. Employees totaled 26,000 medical visits, filled more than 15,000 prescriptions, and benefited from programs such as nutrition and smoking cessation in 2011.
Med-Vision, LLC, a health plan risk management and strategy firm, combed through the district’s health claims to determine what disease management and wellness programs were needed.
“Med-Vision helped write our wellness strategic plan, and they’re guiding our wellness committee in budgeting for doing the most good for employees through targeted health incentives,” said Tillman.
Health programs for 2012 include an “Employee Report Card,” which will allow employees to complete health risk assessments and track wellness program participation with the goal of earning cash rewards. About Crowne Consulting Group : About Crowne Consulting Group, Inc: Crowne Consulting Group, Inc., founded in 1986, consults and provides administrative oversight services for onsite health and wellness centers to employers and is a related company with The Crowne Group, an employee benefits consulting firm, specializing in employer solutions and personal lines of insurance. Crowne’s experts have a cumulative 100 years of experience in serving public sector employers such as school boards, city and county government, as well as private organizations. Solutions for consumer-driven plans include health reimbursement arrangements, self-funded plans, onsite health and wellness centers, as well as risk management and human resources consulting. Call 407-654-5414 or visit owd.dev/PCHP/CrowneGroup/wp for more information.
About Med-Vision, LLC: Founded in 2005, Med-Vision delivers health plan risk management and wellness strategies to help employer groups achieve optimal employee health and productivity. Med-Vision caters to the needs of self-funded employer plan sponsors and impacts health plan members across the nation. Med-Vision has helped corporations, healthcare facilities, municipalities, and school districts to reduce risk, reverse trends, and decrease healthcare costs while increasing quality of care for their employees. Call 813-205-1577 or visit www.med-vision.com for more information.
Crowne Consulting Group reports onsite health centers reduce risks and cut costs.
Jan. 18, 2012 (Ocoee, Fla.) – For a large number of governments and municipalities in Florida, employee health centers are just what the doctor ordered. Adopting the onsite health model is improving quality of employee healthcare while decreasing costs.
Crowne Consulting Group, Inc. collaborates with Tennessee-based CareHere, LLC to operate 23 employee health and wellness centers throughout Florida. Ray Tomlinson, president of Crowne Consulting Group, explains why easier access translates to lower costs for employers
1) Worksite health services reduce “time off” and increase incentives to seek medical care.
2) Employees pay zero copays and no deductibles, preventing delays for financial reasons.
3) Primary care, labs, free prescriptions and more are fulfilled in a convenient visit.
4) Disease management and wellness programs ensure chronic diseases are kept in check.
5) Free health risk assessments (HRAs) and lab work for evaluation of cholesterol, blood sugar, and blood pressure are conducted onsite to uncover or mitigate health risks.
Approximately 96 percent of the City of Ocoee’s more than 300 eligible employees utilized HRAs and wellness programs offered at its health center, helping the city prevent high-dollar claims for chronic diseases including diabetes and congestive heart failure.
Prior to hiring Crowne in April 2008, Ocoee faced annual premium increases of 15-24 percent. Over 6,800 visits at the Ocoee health center and nearly 1000 more visits at its partner center in the City of Apopka occurred within the first two years, saving the city more than $1 million, including more than a 70 percent decrease in workers’ compensation medical costs.
About Crowne Consulting Group, Inc:
Crowne Consulting Group, Inc., founded in 1986, consults and provides administrative oversight services for onsite health and wellness centers to employers and is a related company with The Crowne Group, an employee benefits consulting firm, specializing in employer solutions and personal lines of insurance. Crowne’s experts have a cumulative 100 years of experience in serving public sector employers such as school boards, city and county government, as well as private organizations. The firm’s mission is to bring innovative solutions that meet the fiscal responsibility of employers and maximizes investments. Solutions include health reimbursement arrangements, self-funded plans, onsite health and wellness centers, as well as risk management and human resources consulting.